Shipping Policy

Last updated: June 2026

Free Shipping

We offer free shipping on all orders, with no minimum purchase required. Orders are fulfilled and supported by KCM01 CO USA LLC, a US-registered business based in Colorado.

Processing & Delivery

Orders are processed within 1–3 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with your tracking number and a link to our Track Order page.

Delivery typically takes 7–15 business days within the United States. International: 9–18 business days.

Please note that delivery times are estimated only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, peak seasons, holidays, or other circumstances outside our reasonable control.

Tracking information may take 24–48 hours to update after your order has shipped.

Tracking Your Order

A tracking number is provided for every order once it ships. You can check your order status at any time using our Track Order page.

If your tracking information has not updated immediately after shipment, please allow 24–48 hours for the carrier's system to register the latest information.

Once the carrier confirms that an order has been delivered to the shipping address provided at checkout, the order will be considered delivered and fulfilled.

Shipping Address

Please make sure your shipping address is complete and accurate when placing your order.

LUMVICO is not responsible for orders that are delayed, lost, or misdelivered due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us at support@lumvico.store as soon as possible. We can only make changes to the shipping address before the order has shipped.

Customs, Duties & Taxes

For orders shipped outside the United States, additional import duties, taxes, customs fees, or other charges may apply.

These charges are determined by the destination country's local authorities and are the responsibility of the customer. Such charges are not included in the product price or free shipping offered by LUMVICO.

Lost, Stolen or Delayed Packages

If your tracking information shows no movement for an unusually long period, or if your package is marked as delivered but cannot be located, please contact us at support@lumvico.store.

We will help investigate the situation with the relevant carrier and work with you to resolve genuine delivery issues.

However, LUMVICO cannot be held responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.

Contact

LUMVICO — operated by KCM01 CO USA LLC

Email: support@lumvico.store
WhatsApp / Phone: +1 805-303-1354

For questions regarding your order or shipping, please contact our support team and we will respond within 24 hours, Monday–Friday.